A Receptionist is the first point of greeting for guests at a hotel. They are responsible for providing excellent customer care, overseeing check-ins and check-outs, and addressing guest issues. Moreover, they often perform tasks such as answering phone calls, booking rooms, and providing information about the property and its facilities. Persona
A Guest Services Associate is the primary liaison for guests at a lodging establishment. Their responsibilities include welcoming arrivals, processing payments, and offering details on facilities. They also resolve concerns and strive to create a memorable experience for every visitor. Excellent communication skills are essentialMaintaining a welc
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